Contact information
We'd love to hear from you!
Whether you have a question about a product, need help with your order, or just want to say hello — we're here to help. Please use the details below to get in touch and we'll get back to you as soon as possible.
Our Contact Details
|
Business Name |
Saaj Story |
|
|
admin@saajstory.com.au |
|
Website |
saajstory.com.au |
|
Location |
Australia (Online Only) |
|
ABN |
98786859791
|
Response Times
We aim to respond to all enquiries within 1-2 business days. Our team operates Monday to Friday during standard Australian Eastern Time (AET) business hours. Enquiries received on weekends or public holidays will be responded to on the next business day.
When Getting in Touch
To help us assist you as quickly as possible, please include the following in your message:
• Your full name
• Your order number (if applicable)
• A clear description of your question or concern
• Any relevant photos (for damaged or faulty items)
Common Enquiries
Order tracking: Check your dispatch email for your Australia Post tracking number, or email us if you need help.
Returns & refunds: Please refer to our Refund & Returns Policy, then email us with your order number and photos.
Product questions: Email us before purchasing and we'll be happy to provide more details, additional photos, or measurements.
Wholesale & collaborations: We welcome wholesale and collaboration enquiries — email us with your proposal.